OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
184 ratings and 109 comments received in the last 90 days.
24 June 2025
Richard Green creates the perfect experience making you feel Special
17 June 2025
The arrangements were seamless
17 June 2025
Dan was extremely helpful,lots of information, researched our specific wants, kept us up to date with the progress and even sending a video of our cars arrival, handover day was amazing, with Dan setting up our profiles and how to use the technology
17 June 2025
Completely satisfied! Professional but personal staff, who made the experience unforgettable and truly special.
15 June 2025
Easy to deal with. Did everything they said they would do when they said they would do it.
04 June 2025
Couldn't fault the process.
03 June 2025
Lovely experience, went above and beyond with the delivery and revealing process.
31 May 2025
From choosing the car to it arriving was all done very quickly which was amazing, especially as my old car was completely broken. This meant I was able to get the new car and start driving again in record time, which I'm really appreciative of.
28 May 2025
The whole team knows what they are doing, slick
28 June 2025
When I came to fit replacement head unit on 26th June I discovered the negative battery terminal was loose. Clearly not tightened up when the car was with BMW on 13th June. I'm lucky I didn't have a breakdown because of this. Not impressed.
26 June 2025
All went well
25 June 2025
Good availability of dates. No issues with service. Staff knowledgeable and professional.
25 June 2025
The service I received was very good and I couldn't find any fault with any aspect of my experience on the day.
25 June 2025
As above.
25 June 2025
Crewe we're excellent even though tel centre forgot to book the mot. Garage service team sorted it
23 June 2025
Not completed jobs requested
21 June 2025
Returned my car to my door after repair
21 June 2025
Friendly welcome, everything explained.
19 June 2025
Had to bring my car in for an emergency repair, it was dealt with very quickly.
25 June 2025
Very satisfied, Greg was great throughout the Whole process.