About Your Local BMW Retailer

0344 659 0566

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

149 ratings and 94 comments received in the last 90 days.

25 August 2025

Dan couldn't be more helpful , credit to Crewe dealership, good banter and great to chat with while going through the process of buying the car. Nothing is ever to much to ask for with him, also Stephen was great in Dans absence with the hand over

19 August 2025

From point of order i was updated on a regular basis regarding build timings etc. and Dan went out of his way to make delivery at a time that suited myself.

19 August 2025

Matthew Acton was amazing from start to finish and beyond.

19 August 2025

Seamless experience and great service from Greg. The car was ready and waiting.. The valet and prep of the car wasn't perfect so that's the only thing I'd improve.

17 August 2025

Easy, informative and quick process.

15 August 2025

They went above and beyond for the second time for me. I live 250 miles away from the career dealership, I have a BMW dealership 6 miles away and it's the best 500 mile round trip to make with the service and deal I got. 11/10

03 August 2025

Very satisfied, the process from speaking to Dan in the first instance to Matt revealing my car and going through everything was fantastic

31 July 2025

Great communication throughout by Reegan

31 July 2025

No negative issues encountered.

18 July 2025

Very good fast turn around experience

See all reviews

06 July 2025

A seamless process from valuation to handover of the new vehicle which, is largely due to the individual we dealt with.

06 July 2025

Brilliant experience at BMW Crewe. Josh was super helpful and made everything simple from start to finish. The customer service was top-notch, and they genuinely offer the best deals around. Highly recommend!

25 June 2025

Very satisfied, Greg was great throughout the Whole process.

24 June 2025

Richard Green creates the perfect experience making you feel Special

17 June 2025

Dan was extremely helpful,lots of information, researched our specific wants, kept us up to date with the progress and even sending a video of our cars arrival, handover day was amazing, with Dan setting up our profiles and how to use the technology

17 June 2025

The arrangements were seamless

17 June 2025

Completely satisfied! Professional but personal staff, who made the experience unforgettable and truly special.

15 June 2025

Easy to deal with. Did everything they said they would do when they said they would do it.

04 June 2025

Couldn't fault the process.

03 June 2025

Lovely experience, went above and beyond with the delivery and revealing process.

27 August 2025

Arrived at 8:00 for MOT and waited Kept up to date by Zoe and happy to get a PASS

27 August 2025

You completed the requested work on time, as required without any issues

22 August 2025

Booking was easy, staff polite and helpful, workshop video's informative and comprehensive.

19 August 2025

As above

18 August 2025

I was satisfied with the service I got whilst there, however I am annoyed that I was told something needed doing as part of my service and one day later I got further alerts on my vehicle. I have a newborn and it is difficult to be going in and out.

18 August 2025

Everybody at bmw crewe are great, it's the system that needs improving

17 August 2025

Good

17 August 2025

Good communication and customer service from Steve, easy to book the appointment to have the service carried out, smart courtesy car was a bonus.

11 August 2025

Timely sign in of my car. Agreement about the work to be done at a reasonable price.

11 August 2025

My car was ready at the time I was told

See all reviews

07 August 2025

Great job and valeted to a high standard

05 August 2025

As above

04 August 2025

Excellent service and friendly staff. Nothing not to like about it.

04 August 2025

Exceptional service from Greg and from aftersales getting the car ready

03 August 2025

Excellent video showing my car explaining what was done.

01 August 2025

The job was completed very quickly so we did not wait long

01 August 2025

Please see above.

30 July 2025

Normally brake discs do not ware at the same rate as the brake pads.

28 July 2025

Easy to book in and notified when finished

27 July 2025

Again Steve very helpful

27 July 2025

My car is quite old in comparison to the forecourt selection on offer. At no time did that matter. A BMW is a BMW. and that shone through.

27 July 2025

Easy to book and drop off car and ready when they said - staff are brilliant

26 July 2025

The service manager arranged for the car to be serviced as soon as we arrived. We were offered coffee straight away. A bad experience turned into a good one.

26 July 2025

As above

22 July 2025

Service adviser was superb,

21 July 2025

Everything carried out as hoped

20 July 2025

Provided the service in a timely manner and also a health check report

19 July 2025

Service completed within advised time scale

19 July 2025

All the staff are so experienced they made me feel so appreciative

19 July 2025

Delivered what was agreed & in time frane

17 July 2025

I was offered the car wash but did not take it up as I had a few things to do that afternoon.Still it was a good idea. Waiting time was as expected and okay.It was much better taking the car away as it was a spacious collecting area unlike before.

17 July 2025

As above - terrible customer experience

16 July 2025

All down to Mr Richard Green. When buying a BMW, I wouldn't go to anyone else.

15 July 2025

Above

15 July 2025

Great service, friendly staff, lovely showroom

15 July 2025

They managed to solve the issue in my car.

14 July 2025

Good communication, very helpful, courtesy car

14 July 2025

Able to arrange appointment at a time to suit. Kept informed of the works progress.

14 July 2025

Excellent service met with a smile

10 July 2025

All staff very helpful. The technician was excellent: fully explained the health check and other diagnostic work he had done to identify the cause of drifting issue and providing further advice. However, I didn't actually get what asked for (see 3).

07 July 2025

As explained in previous answer Crewe did not have a service booking on their system so weren't expecting me but fitted me in first as I would need to wait as they had no courtesy car available.

07 July 2025

I like the video review that gets sent out to the customer following a car service and the complimentary car clean.

07 July 2025

Very kind, friendly and helpful staff - prompt booking, kept up to date with phone calls and reassured work was covered under warranty.

06 July 2025

BMW put in my invoice complimentary car valet and wash - guess what - my car was returned dirty - untouched. Also BMW staff can't recognise a dirty car as they handed keys back to me! No care there at all! I wonder did BMW actually serviced my car.

06 July 2025

They sorted my problem and they did a health check has well.

05 July 2025

Same reason as above

05 July 2025

The staff are so helpful; the showroom is kept emaculate and when you visit the whole experience is first class.

04 July 2025

Faultless service.

02 July 2025

I always get good customer service from Lookers in Crewe. Richard Green is an outstanding employee and a credit to the company.

30 June 2025

Only (very minor) issue....the valet clean ignored the boot carpet.

28 June 2025

When I came to fit replacement head unit on 26th June I discovered the negative battery terminal was loose. Clearly not tightened up when the car was with BMW on 13th June. I'm lucky I didn't have a breakdown because of this. Not impressed.

26 June 2025

All went well

25 June 2025

Crewe we're excellent even though tel centre forgot to book the mot. Garage service team sorted it

25 June 2025

Good availability of dates. No issues with service. Staff knowledgeable and professional.

25 June 2025

The service I received was very good and I couldn't find any fault with any aspect of my experience on the day.

25 June 2025

As above.

23 June 2025

Not completed jobs requested

21 June 2025

Friendly welcome, everything explained.

21 June 2025

Returned my car to my door after repair

19 June 2025

Had to bring my car in for an emergency repair, it was dealt with very quickly.

17 June 2025

Excellent service reception (Simon) Trust in job Communication

16 June 2025

Always very satisfied

14 June 2025

It is a friendly yet efficient environment.

14 June 2025

See answer 1

12 June 2025

MOT and checks all done in good time, however, giving 4 stars as the wash was not as thorough as advertised

12 June 2025

I will in future visit Lookers to ensure my requests are fully understood as the booking via a centre based away from the site does not work effectively, whereas a visit would. The staff at the centre were excellent and exactly as I'd expected.

11 June 2025

I dropped it off early and I got it back early.

09 June 2025

Please see above and earlier feedback submitted via website.

08 June 2025

Everything done in the estimated timeframe

07 June 2025

All good

07 June 2025

As above

07 June 2025

Helpful

04 June 2025

Prompt responses and good service.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details