OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
143 ratings and 88 comments received in the last 90 days.
07 September 2025
Richard Green and Matthew Pond have been amazing and overall this has been the best buying experience we have ever had. Having the experience day and time to settle on the x2 and then everything else fell into place.
06 September 2025
They wanted to make the deal happen and I felt a valued customer.
29 August 2025
Nice coffee and chat whilst we completed all the paperwork. car delivered on the date I was informed it would be.
25 August 2025
Dan couldn't be more helpful , credit to Crewe dealership, good banter and great to chat with while going through the process of buying the car. Nothing is ever to much to ask for with him, also Stephen was great in Dans absence with the hand over
19 August 2025
Seamless experience and great service from Greg. The car was ready and waiting.. The valet and prep of the car wasn't perfect so that's the only thing I'd improve.
19 August 2025
Matthew Acton was amazing from start to finish and beyond.
19 August 2025
From point of order i was updated on a regular basis regarding build timings etc. and Dan went out of his way to make delivery at a time that suited myself.
17 August 2025
Easy, informative and quick process.
15 August 2025
They went above and beyond for the second time for me. I live 250 miles away from the career dealership, I have a BMW dealership 6 miles away and it's the best 500 mile round trip to make with the service and deal I got. 11/10
10 September 2025
See above comments re First Class sevice, following comments
10 September 2025
Even when things didn't go as planned the team work faultlessly
07 September 2025
Other than the cost, and a suggestion to replace two tyres with 5mm of tread remaining I was really happy.
05 September 2025
It's not fixed
05 September 2025
Every time I fetch my car in staff an uninterested and unhelpful .
03 September 2025
As above.
01 September 2025
As above plus excellent information provided by tech who worked on my vehicle.
01 September 2025
No problems
29 August 2025
They took the issues I had with dealing with the central service hub and sorted them very quickly and professionally.
27 August 2025
Arrived at 8:00 for MOT and waited Kept up to date by Zoe and happy to get a PASS
09 September 2025
Helpful