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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
477 ratings and 245 comments received in the last 90 days.
24 November 2024
Very nice car. Love the new design.
22 November 2024
Richard Green was very helpful, explaining and guiding through the process.
20 November 2024
Superb level of customer service by Ryan, Tom and Dan who looked after us brilliantly.
15 November 2024
Informed every step of the process
13 November 2024
Kept informed with all progress .
04 November 2024
Was informed when delivery was expected and when it arrived.
04 November 2024
Salesman listened to my exact requests without trying to sell me something I didn't want
04 November 2024
Dan was very efficient and communicated effectively, explaining and answering any questions I had. He listened to my needs and found a great car at a great deal
04 November 2024
The sales executive Richard always understands my requirements and show me all car options that suit, saves me from getting my head around it ! Any questions before, during or after the purchase I know I can ring in or pop in for the answer.
03 November 2024
Daniel Hughes carried out the hand over, lovely experience in the bespoke bay, the car was spotless, I had time to go through my questions, special experience and one you remember for all the right reasons.
20 October 2024
Reegan kept us updated staying in touch through the purchasing process. He came in on a day he doesn't normally work to ensure we were able to purchase the car we wanted. He showed a calm and professional manner with no pressure to buy.
20 October 2024
Very easy transaction. Everything was clearly explained to me and I was very happy with the deal that we arrived at.
18 October 2024
All went well quick and easy handover
15 October 2024
Vehicle not completely prepared to my required spec when collected. Another visit 72hrs later was required to correctly prepare the vehicle.
13 October 2024
Dan kept me updated leading up to collection date he answers any questions and explained the handover process clearly
05 October 2024
Dan was great throughout the whole process.
04 October 2024
I have been a customer of Richard Green's for 4 cars now. My Dad was a customer for multiple cars before me also. Always a pleasure to do business with Richard and always willing to drive up from London to see him.
03 October 2024
I was very happy with the service provided by Greg.
03 October 2024
Salesman spent time with me and provided lots of useful information
01 October 2024
Lookers and Stephen Edge were fantastic and I was delighted with the service
01 October 2024
Made to feel comfortable when visiting the showroom. We received regular updates on the car. Nothing was too much trouble when collecting the car, everything we needed was taken care of, such as phone set up etc
30 September 2024
All excellent from start to finish
29 September 2024
Excellent transaction with Dan at BMW Crewe. Nice to do business with.
29 September 2024
Smooth car sales and delivery by Richard Green, sales person.
22 September 2024
Five star rating for five star service from Dan the salesman. Great communication from when I started the purchase of the car to actual handover. Nothing was too much trouble. Thank you Dan!
19 September 2024
They look after you at Lookers Crewe. Josh Hewitt is an asset to you.
17 September 2024
As above from start to finish of the process to being handed my new car, the communication and explanation at each step of the process was exceptional
17 September 2024
The sales person - Steve edge was a great sales support and super knowledgeable. I changed brands, which was never my plan but he got me the deal I was looking for and like I said the car is great!
15 September 2024
We were looked after well and had a good rapport with our salesman
12 September 2024
Nice
11 September 2024
I will happily single out Thomas Royle whom I dealt with throughout the process and despite his recent introduction to BMW he couldn't have worked harder to deliver a purchase for me that did have it's hurdles given my requirements.
26 November 2024
2nd issue identified and I needed a new tyre - no one called to tell me about it - why not? This could of been sorted when the car was with you if I'd know about it - so lose of business for yourselves as I went elsewhere - just needed some thought
26 November 2024
Booked in online. Work completed on time.
26 November 2024
Efficient and friendly team
26 November 2024
Friendly reception and fast service
26 November 2024
Friendly staff, complimentary drink provided, thanks.
25 November 2024
Very helpful
25 November 2024
Excellent service and assistance as always.
25 November 2024
Satisfied
25 November 2024
Kept in touch jobs were completed as promised
24 November 2024
Communication was great throughout the process
24 November 2024
Service done quickly and efficiently and queries re tyre pressure were answered
24 November 2024
No problems at all - went smoothly
24 November 2024
Despite booking in to look at these issues and stating time is allocated, I am continually told
24 November 2024
Failure to communicate failures meaning I had to walk home
22 November 2024
Had recall from bmw on new car for software update - brakes & lights faults.Car booked in 27/9/2024 rang pm car not done. Not done 30/9/24 rang tues 1/11/24 was told new software is notyet available, brought car home. Unclear what to do now.
21 November 2024
MOT/VHC completed perfectly, issue with emails sent, MOT was full pass no advs, however email got included immediate attention items, click through reported that spare/inflation kit is missing, car doesn't have and on full run-flat, workshop 10/10.
21 November 2024
Everyone knew what they were doing and did it well
21 November 2024
Shah was brilliant - went abovve and beyond!
21 November 2024
Paul was amazing
21 November 2024
Service provided was as expected.
21 November 2024
Good customer service
21 November 2024
I've dealt with this dealership now for over 20 years (I'm on my 7th BMW) and have found their service to be first class throughout.
21 November 2024
Good communication throughout, particulaly from Simon Mathews.
20 November 2024
Good
19 November 2024
Everything went like clockwork and check overall on car very good.
18 November 2024
Very poor service. Won't be going back.
18 November 2024
Good service and fair price
18 November 2024
All good and free.
18 November 2024
Extremely satisfied, BMW Crewe were very helpful
18 November 2024
Car cleaned on return and work carried out quickly
18 November 2024
Communication poor, service not great. Person looking after my car took a hol while it was in and no one seemed to pick anything up in their absence. When I eventually received car back it had warning lights about pressure in 3 tyres
17 November 2024
Staff maintained contact and explained what was happening.
17 November 2024
Everything was completed efficiently and timely.
16 November 2024
Very polite and courteous. Reasonably pleasant place to wait. Coffee provided! Car visual check over and washed and valeted
16 November 2024
Carried out the work quickly and effectively
16 November 2024
Good staff are the core of any business and at Crewe you have great staff!
15 November 2024
all work done & within the time frame quoted.
14 November 2024
Very professional
14 November 2024
Very easy
13 November 2024
Apart from the unfortuate delay the service and recall repair have been carried out to an excellenr standard.
13 November 2024
Satisfied
13 November 2024
Recalls completed earlier than specified
13 November 2024
staff at front of house exeptional
12 November 2024
Service was completed in timely manner and staff kept me informed of progress
12 November 2024
Efficient booking service, good reminders of appointment, easy online check-in in advance and very convenient drp off check in. Staff polite and friendly.
12 November 2024
Very professional
12 November 2024
Perfect service all done on time as promised
12 November 2024
Good customer service,
11 November 2024
Just had a new air bag recall
10 November 2024
The quote was £347. The bill was £330 and cleaned as you would expect although the estates luggage area could have been vacuumed as well.
10 November 2024
Shamin was very friendly and professional through out my car being serviced with Lookers.
10 November 2024
Work was completed in estimated timescale , a VHC video was received via text and email explaining condition of vehicle, tyres and brakes. Additional work to rectify rear brakes was agreed and carried out
09 November 2024
The customer service from BMW was exceptional. Deserves 6 stars! Shar (member of staff) was excellent and could not have done more.
09 November 2024
On arrival, i was greeted pleasantly by member of service team staff, but then a bill of £1400 was given to me as quote for work to be carried out, my shock was clear, as i had already priced the work on my bmw app, at £848.00
08 November 2024
I was stranded in Crewe all day without my car and no one let me know that they were waiting for a part to come in. I had to ring up twice for updates.
08 November 2024
Good, however I'm still waiting for a call back to sort out the MyBmw app that won't accept my vehicle
08 November 2024
Professional and knowledgeable as expected.
08 November 2024
Will be using again. Just a shame that the labour per hour is a tad expensive for remedial works on my X3 at £216 per hour
08 November 2024
Top class workmanship.
08 November 2024
Completed recall quickly
08 November 2024
Overcame problem but meant car was not ready within the same day
07 November 2024
10/10
03 November 2024
We had quite a difficult experience initially buying a vehicle from a different garage. We brought the car to BMW Crewe and they were absolutely fantastic from the very beginning. They listened, they reassured us and i have my full trust with them.
02 November 2024
I dropped the car in for a quick Brake fluid change which turned out to be exactly that. On time with excellent customer service from every member of staff. Thank you.
31 October 2024
Everything was perfect. The only complaint is that the email you sent quoted a price for a repair, but when I asked for the details, you reduced it. Doesn't seem ethical to me.
30 October 2024
Simply excellent service
30 October 2024
The new layout plus the great staff and the friendly atmosphere.
30 October 2024
Really pleased with the service, the fact I could speak with the technician directly to explain the issue was very helpful.
29 October 2024
Despite the return visit, all employees were helpful and completed tasks efficiently.
29 October 2024
The man on the customer service desk was polite and friendly and made me very welcome. He Made me a hot drink while waiting for my car. He also told me if I needed anything to ask and he would help as much as he could & was always checking I was ok
29 October 2024
Good
28 October 2024
Shamimshah Was excellent and resolving my problem, keeping me updated and then looking after me
28 October 2024
A full detailed report was given to me both verbally and written with a complimentary video that made it even more clearer
28 October 2024
My only regret is that the actual source of the problem was not found; that is, why did the car go from fully charges to completely discharged in an hour? Other than that great service.
28 October 2024
I was completely satisfied with my service from Crewe
28 October 2024
Great service as usual
26 October 2024
Still waiting to get through to service department to investigate serious problem following recall
24 October 2024
All fantastic and a 8/10 experience but o didn't like impersonal key drop. Leaving the key in a locker didn't feel right, no one saw me or said good morning, it was a very disengaged experience.
24 October 2024
Quick and easy to deal with and great communication.
23 October 2024
Helpful and welcoming staff.
23 October 2024
From booking a date for the work to be carried out to collecting it when completed was superb.
23 October 2024
Always great service.
23 October 2024
Friendly, professional service and was kept well informed.
23 October 2024
Good service
22 October 2024
Could not of been better.On this occasion.
22 October 2024
The communication from Sha was excellent and I received a warm welcome from the team at Crewe.
22 October 2024
Car serviced as required and on time. Reception by Rachel helpful and courteous. As above - excellent customer service.
22 October 2024
Customer service not bothered
22 October 2024
Car was nice and clean when returned
22 October 2024
Almost no human interaction with the BMW team in Crewe, based on Self Check in / out process.
21 October 2024
Very positive experience all around, courteous call centre staff offering a convenient appointment and professional and polite team at BLW Crewe looking after my car while I waited in their modern showroom
20 October 2024
I took the vehicle in and was advised what was to be done, kept updated. The vehicle was returned washed and the interior had been cleaned. A nice touch. The new kit that had been fitted was explained to me by the BMW genius all good.
20 October 2024
Very knowledgeable about the job and how long it takes. So went shopping and got a phone call when ready. Nice finishing touch was the complimentary wash.
20 October 2024
Service was 11/10.
20 October 2024
Excellent service.
20 October 2024
They damaged my car twice, failed to speedily repair it. Only when I complained to BMW UK did they respond. Car repair is reasonable but not perfect , still a slight bump in crease line and indent by fiiler flap. Awaiting all compensation.
19 October 2024
Service adviser was extremely helpful
19 October 2024
The member of staff who dealt with me was polite, helpful and efficient.
19 October 2024
Always a pleasure
19 October 2024
Did everything needed
18 October 2024
The key/remote drop system didn't work properly for me
16 October 2024
Great attention to customers and quick service
16 October 2024
Couldnt give 5 star because the idrive wasn't updated for the servicing and tyre pressure fault still present.
16 October 2024
All work completed as expected and the team were very easy and pleasant to work with.
15 October 2024
A perfect service experience. Cost of work for brake fluid change came in less than initial telephone quote, staff were excellent and complementary car wash & valet was a very welcome addition.
15 October 2024
Dealt with promptly. Staff very polite and helpful.
15 October 2024
Because I still don't have what I asked for. Nor was my checklist explained to me and I had no opportunity to sign for the feedback given
15 October 2024
Looked after from the minute we walked through the door. Informed and shown any issues raised during our time there
15 October 2024
The service this time round was great, very understanding and empathetic to an existing sunroof failure and turned it around quickly for me
15 October 2024
I was advised that the front tyres were illegal and asked to sign a disclaimer before removing the car. The quote from Lookers for tyres was 30% higher than the tyre dealer 400 yards away who also advised that the tyres were not illegal.
15 October 2024
Solved brake problem. Carried out all recalls which has saved an additional journey. Communication very good.
13 October 2024
Organized and friendly
12 October 2024
On time rang me when car was ready to pick up lady behind the counter was helpful polite and very informative her name was Shar from Crewe BMW!! Thank you
12 October 2024
I wouldn't recommend the Crewe BMW service centre due to poor customer service. Despite showing them a video of a previous air con fix, they refused to check it without charging £220. I resolved it myself for £12.50. Basic checks were also missed.
12 October 2024
Very good
12 October 2024
Very helpfull staff and the turned around was excellent
11 October 2024
I felt that your service representative Shar? Lied to me.
10 October 2024
Very friendly staff
09 October 2024
Oil change carried out in good time and cost less than was quoted
08 October 2024
Very happy
08 October 2024
Professional and excellent work and feedback
08 October 2024
Our survey highlighted that two tires and brake pads needed replacing, and this was done in the prompt manner.
08 October 2024
Did what you said you would do and free wash which was appreciated
08 October 2024
Very good service from Lookers - they discovered the damaged NSF tyre.
08 October 2024
Issue was resolved to my satisfaction
07 October 2024
Work completed in expected time frame
07 October 2024
I was looked after by Shah who went above and beyond to make me feel comfortable with my recall experience
06 October 2024
Nothing was too much and everything was carried out timely
06 October 2024
Looked after very well by Martin and Tim. Nothing was too much trouble. Martin ensured we were happy at each point in the process.
06 October 2024
Nothing was too much trouble and the whole experience and service I received was second yo none ....
05 October 2024
Vehicle assessed quickly but needed parts from Germany - 10 days but arrived more quickly but due to staff holidays, another job over-ran, sickness & needing additional parts caused a c. 7 week delay . This was offset by providing a courtesy car.
04 October 2024
Friendly and helpful advice
04 October 2024
Shamim was very good and after a lot of issues in Stoke it was very refreshing to get outstanding service.
04 October 2024
Shame I had to wait but at least I was comfortable and the coffee was good.
04 October 2024
Quick and efficient service
03 October 2024
Car cleaned very happy with staff
03 October 2024
Exemplary customer service
02 October 2024
Greeted with a smile by both the service front desk gentlemen. I was kept informed from drop off to collection of my car.
02 October 2024
All the job was done brilliantly, on time, and explained all the details fully regarding cars tyres, brakes etc.
01 October 2024
Took longer than expected to complete first MOT AND why was the fact that the car had an odd run flat tyre fitted NOT MENTIONED when I purchased the vehicle 12 months ago.
01 October 2024
Everyone very polite and helpful
30 September 2024
Service was carried out efficiently, and I was kept very well informed of progress and results at all times. Shamim Shah looked after us and could not have been more welcoming and helpful.
30 September 2024
The staff that dealt with my car were extremely professional and more importantly very helpful.
30 September 2024
Great service the people are very professional and helpful and explained everything fully the car was cleaned and vacuumed I will go to them for all future work on the car
30 September 2024
Paul was efficient and curious and helpful
30 September 2024
Very satisfied with the service given. Complimentary cleaning of the car was very appreciated!
30 September 2024
Waited for service to be performed but well looked after
29 September 2024
Completed in timely manner
28 September 2024
Friendly staff and the repairs were done quickly A great improvement to last year when BMW did my mot
28 September 2024
Very helpful and I got an appointment quickly.
28 September 2024
Attentive service from the start from Char
28 September 2024
Great customer service is very important to me, and Lookers BMW Crewe have this down to a top level.
26 September 2024
Smooth transaction, enjoyable experience.
26 September 2024
Shah explained everything and gave excellent customer service, resolving the issues with customer satisfactionnas a priority
26 September 2024
The recall was dealt with quickly and well
25 September 2024
The vehicle review was very thorough and the complementary vehicle cleaning was more like a full valeting - tyre shine and the interior leather being polished was noticeable and a really nice surprise.
25 September 2024
Simple process hassle free.
25 September 2024
No results found from diagnostics and the job I originally come in for wasn't done, and this section will not allow me to give no less than 5 stars why ?
25 September 2024
They deserve it.
24 September 2024
The team really helped my needs at last minute.
24 September 2024
Shamin is patient and helpful. She explained the vehicle health check report to me in details and remind me to take serious on the red alert items. I am very happy with her services and friendly attitudes.
23 September 2024
The service team at Crewe did a great job of my roof ( warranty) and the service/MOT ??exceeded expectations!!
23 September 2024
Good contact. Completed the work and at a reasonable cost.
23 September 2024
Prompt service dealing with me
23 September 2024
The car was with the team for 2 hours rather than the 1 that was indicated. It was fine for me because I wasn't in a rush.
22 September 2024
Good customer service
22 September 2024
Superb service by Ryan
22 September 2024
Simon Matthews has been professional and reliable over several visits to the Lookers BMW Crewe. He is prompt and helpful in his email replies. He develops a good rapport with his customers and advocates for their interests.
22 September 2024
Great dealership and great staff
22 September 2024
Brilliant
21 September 2024
Couldn't fault anything. Rachel on desk extremely professional
21 September 2024
I was served by Simon I think it was, who was very helpful indeed and also assisted me in setting up the My BMW app on my phone
21 September 2024
Great welcome, staff were friendly and helpful. Facilities to work if you need to. Refreshments available in a well designed showroom. Work done in a timely manner and no surprises with regards to additional work or costs. Car spotlessly cleaned ????
20 September 2024
Having been fobbed off by service departments with another group I was overwhelmed at the service provided by Shar
19 September 2024
No problems.
19 September 2024
Work is completed as requested. Collection is easy and quick.
18 September 2024
See above comment.
17 September 2024
Even though my car was having recall work done the staff were great and even gave me a voucher for the inconvience caused. I will be back to redeem my voucher on my next service.
16 September 2024
As comment above
16 September 2024
Ryan was excellent, helpfull, knowledgeable and professional. Everything was done on time no issues.
16 September 2024
Excellent service
15 September 2024
Car went in for a service and came back with no washer fluid , tyres at incorrect pressure and so warning lights greetings you when you start it up !!!
15 September 2024
Good customer service
15 September 2024
I had an issue with the courtesy car offered to me. It was sorted out quickly and efficiently.
15 September 2024
The people in Crewe are great and the lady who unfortunately I didn't get her name was outstanding.
14 September 2024
Efficient friendly professional ??
14 September 2024
See above also it helps if the car is washed when you say it will be and it is started to avoid concerns caused by a new fuel filter
13 September 2024
Quick responses
12 September 2024
Car seen to promptly and given back in very good condition.
12 September 2024
To date never any problems
11 September 2024
Always do a good job !
11 September 2024
All good
09 September 2024
Shah was very nice and pleasant to speak to. She clearly told me what my vehicle needed and went away extremely satisfied.
09 September 2024
Completely satisfied, couldn't fault anything.
09 September 2024
3 visits for guarantee work. None completed in less than 3 visits. Latest, on 4th visit, told car was fixed, drove 3 miles and noticed it was not fixed. Went back to dealer to book 5th visit. Dealer director informed, still waiting after service call
09 September 2024
Nothing to complain about
09 September 2024
Wipers replaced
09 September 2024
Friendly staff as always
08 September 2024
Everything ran smoothly and was straight forward.
08 September 2024
Quick easy, Kept informed
07 September 2024
Paul went out of his way to help and explained everything to me clearly and kept me updated
07 September 2024
The service receptionist, Shah, Was helpful.
07 September 2024
Work completed to a good standard on time
05 September 2024
I went for an autumnal service at Crewe and the service from the front desk through to the report was great. I had to mark down slightly as my car wash and vac seemed rushed with streaks over the car and handprints on the window.
04 September 2024
As above, the service from Lookers Crewe was fine, but the link up between the central booking team and the service centre team did not work on this occasion.
04 September 2024
.
04 September 2024
Service experience was excellent. From arriving and booking the vehicle in, to picking it up again. No complaints at all.
04 September 2024
Although I did not require a service for my car, the recall and after care support was second to none.
04 September 2024
Service completed vehicle returned clean
03 September 2024
This branch is very good and prefer it from another branches
03 September 2024
booked in for MOT and as usual reliable and efficient service delivered
03 September 2024
Problem still not fully solved despite throwing £1800 at the vehicle
03 September 2024
Very satisfied ?? great people and fast service however still waiting for health check video from you guys !
27 November 2024
I would like to thank Richard Green in making our purchase of our new BMW a wonderful experience and we would recommend him to our friends and family.