About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

140 ratings and 96 comments received in the last 90 days.

04 June 2026

From point of contact to driving put of the showroom the experience was the best!

01 June 2026

Overall our experience was not satisfactory due to the below reasons however our car collection was positive thanks to Tom and Matthew.

30 May 2026

Simple negotiation and prompt responses to communications. Admin side needs improvement.

29 May 2026

I was very satisfied with my experience during the purchase and delivery of my new car. The team was professional throughout, took the time to go through the car with me in detail and helped set the car up before I left.

29 May 2026

Very good communication and it was clear that the team wanted to make it a great experience.

23 May 2026

Great experience picking up the car with Daniel showing us how to use the car before driving off.

21 May 2026

I went in to BMW Lookers Crewe after my previous BMW vehicle had been involved in a car crash and was then written off. I dealt with Greg Bailey, who was excellent and within two weeks, I drove away in a brand new 1 Series.

19 May 2026

After being disappointed with standard in the service department the sales department went above and beyond to rectify the problem.

17 May 2026

I was very impressed with the quality of service. Very efficient, helpful and explained the systems of the car.

16 May 2026

Attention to detail was excellent

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16 May 2026

I had a phenomenal experience with Matthew Acton at Crewe BMW, who provided impeccable service from first greeting through to new car collection and beyond. He is an asset to the sales team at Crewe, and to the BMW brand.

15 May 2026

quick service which is what I asked for. great delivery and important after care in showing me how the car works. Quick email replies as well from Ryan which were appreciated after purchase.

12 May 2026

Everything was made nice and easy. The salesman tried everything to match what I was looking for in both the car and in my price range. Handing over my old car and collecting my new vehicle was all smooth.

12 May 2026

Matthew was really helpful and very easy to talk to. Great knowledge and amazing at his job. Helped me understand the whole process and great handover.

06 May 2026

I had an outstanding experience with the Centre from start to finish. The entire process-from purchasing to delivery-was smooth, professional, and genuinely enjoyable. Matt was exceptional throughout. He was knowledgeable, attentive, and went above

02 May 2026

Great help to locate and purchase my new car. Good communication and support all the way through the process.

02 May 2026

Dealing with Sam Bell made it easy to spec and order a car. Sam's a very personable chap and he makes the process very easy with his non pushy attitude. A credit to The Lookers Group.

26 April 2026

Tom and Greg who I dealt with were above and beyond being helpful.

21 April 2026

Great friendly service, not pushy

15 April 2026

Thanks to Dan who was very professional and kind during the whole process of purchasing I have chosen the correct car which I love driving. He is an excellent asset to lookers bmw in Crewe

14 April 2026

I decided to visit the BMW store after a recommendation from a friend who had received outstanding service. I wasn't necessarily in the market for a new car, but given the experience I received, I walked away a very happy BMW customer!

10 April 2026

Purchase was fine, receiving car was not due to numerous problems. It wouldn't sync to my phone, couldn't open the driver door, a warning message keeps flashing up on the dashboard, and having usb-c which are only for charging is false advertising

05 April 2026

Lookers bmw crewe went the extra mile to get the one bmw x1 i wanted in the country. Each member of staff I dealt with were first class.

04 April 2026

Salesman extremely helpful with everything.

03 April 2026

No comment

03 April 2026

We have been working with Richard Green at Lookers Crewe for over 10 years and he is consistently excellent. He is very sales focused without 'overselling'.

03 April 2026

Richard Green at Lookers Crewe always goes the extra mile to ensure I have the vehicle that suits me. Also shows me other ranges that may be of interest. He earns your trust which is important to me.

03 April 2026

Friendliness and professional advice

31 March 2026

The staff at Crewe Lookers were very attentive during the purchase and worked hard to get me the best deal possible to get me in to a new car and they recognised me as a returning customer. The handover was great and very attentive.

28 March 2026

Really professional service and very accommodating, plenty of refreshments whilest we were there as well

28 March 2026

Took a while to get profile set up with car- despite huge efforts by rwo of sales staff.

24 March 2026

Salesman was very friendly, helpful and knowledgable

24 March 2026

Very helpful from the very start to handover

15 March 2026

Daniel in Crewe was nothing short of amazing. Very reassuring and professional at every step of the purchase. He made the purchase day very special. Fabulous member of staff.

06 June 2026

Service was spot on. Thanks to the guys who looked after our car.

06 June 2026

Friendly professional

05 June 2026

Fabulous customer service

05 June 2026

04 June 2026

All smooth at drop of and pick up

04 June 2026

Friendly and helpfull staff, nice clean show room with fantastic coffee

04 June 2026

Brake service and mot, great. Technical questions asked about start up screen , unresolved despite down loading updating app and new password.

04 June 2026

Did not fix the problem

03 June 2026

Very professional, fantastic service by Simon and team , Recall all completed while I waited and was back on the road in half hour brilliant . 5 Stars all round . I would 100% recommend this dealership . Thank you Steve

03 June 2026

Helpful warranty investigation and remedial work

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03 June 2026

Professional & courteous.

29 May 2026

Friendly staff, enjoyed the facilities while I waited. Only drawback is the high cost of a change of oil. Hopefully when my car is 7 years old on 31st Oct 2027 I receive a 7 year + repeat price offer.

28 May 2026

Everything ok Plus washed and hovered Thank you

23 May 2026

Very friendly service from the staff, really clean looking showroom.

21 May 2026

No issues, therefore satisfied.

20 May 2026

Good service, friendly staff and nice place to wait whilst the work was carried out.

19 May 2026

Prompt service and incredibly professional

18 May 2026

Everyone pleasant and helpfull, also enjoyed looking at the cars and the complementary coffee and biscuits, so thank you.

16 May 2026

Receptionist very welcoming and efficient ,the map update is better than before and completed quickly. All in all excellent.

15 May 2026

I was expecting to not have the car for a considerable portion of the day and a 15 mile drive each way whilst it was being done. I was taken aback when i was asked if I'd like to wait as it could be done there and then.

13 May 2026

Extremely helpful and caring staff, giving me the very best advice and care. Absolutely brilliant and knowledgeable person.

12 May 2026

Was quick and easy to book in. Did the service while I waited

10 May 2026

Fantastic service from Rachel and her team. Keep up the good work.

08 May 2026

Efficient and friendly manner

06 May 2026

Efficient and courteous staff

04 May 2026

An urgent check on the car was required - braking system. This was promptly attended to and corrected. The staff couldn't have been more helpful, courteous and on top of their game. - first class service

03 May 2026

Call center got my service completely wrong in price and what it was booked in for however, the lady who helped me when I arrived at crew was fantastic from start to finish.

01 May 2026

The service by your staff was good but they were not able to resolve the fault with my X3 and appeared reluctant to contact BMW for help !!!

28 April 2026

Problem with the car cured! Service with a smile from Simon.

23 April 2026

The service was done quickly the time they had told me and the gentleman I was dealing with could not have been any more helpful, friendly and knowledgeable

22 April 2026

Reception was great, free coffee and a biscuit. However, I felt the response to my query regarding a leaking tyre valve following your replacement of the tyre pressure monitoring within the tyre was inadequate and dismissive.

21 April 2026

Unfortunately the communication wasn't great never able to get the service team on the phone and no call backs received when messages left.

20 April 2026

When the car was originally booked in I was offered a courtesy car, I got an email the day before the booking to say the courtesy car was now no longer available. FYI - Customer service at the dealership was excellent.

20 April 2026

Great service

19 April 2026

Although my cr wasn't ready at the agreed time,5pm, I probably didn't make it totally clear.

18 April 2026

Recall for starter motor on a drop and leave gave me time to test drive the new IX3

17 April 2026

Lovely staff

14 April 2026

I bekieve they effectively managed the recall issues identified

13 April 2026

The young lady who dealt with the booking in was extremely professional, gave me answers to a questions I had with no problems,the car was serviced and returned as promised,outstanding work.

13 April 2026

I had a drivechain malfunction error come up on my in- car screen and got in touch with Crewe BMW.Simon was a fantastic he booked the car in ( with a courtesy car ) but it wasn't needed as he phoned and told me it was the spark plugs..brilliant. Done

12 April 2026

Because I was completely satisfied

12 April 2026

Excellent service as always

08 April 2026

The service was completed in a timely manner and good reception from all staff.

05 April 2026

I havent been to bmw crewe

02 April 2026

Pleasant friendly helpful staff Would have given 5 stars but a bit disappointed could not finish work as no body shop.

01 April 2026

Everything was as arranged.

30 March 2026

Bookings got the whole booking incorrect put me into Stafford when it should've been Crewe. And turned up at Crew Lane knew nothing about it and didn't have the parts in stock when I collected the Cars they're not been repaired and no one told me

30 March 2026

All Lookers personnel were very helpful and prompt with any contact I had with them. However, when I requested that a new battery that I had fitted to the car be programmed in I was informed that this could not be done as they had not supplied it.

30 March 2026

I have used dealer for many years. On this ocassion parts ordered but not all arrived. Had me hanging around all day to tell me at 16:30 and send me home. Assured that following day it will be done by 09:00 but didn't complete until 13:00

29 March 2026

Bookings were all messed up booked in at Stafford when it should've been Crewe was told the parts were in and there wasn't any parts available

27 March 2026

Dealt with the matter immediately

25 March 2026

There was a degree of confusion as to what work was required due to the inadequacies of the call centre. I was led to believe it was a basic service and it turned out to be only a brake fluid change.

25 March 2026

Straight forward drop off and collect

24 March 2026

Excellent efficient service. Reasonable pricing and clearly informed throughout by the service advisor Simon

21 March 2026

Because I spoke to a gentleman called Simon who was moaning about my car being at your garage for a lengthy time and I'm liable to any damage caused. I wasn't very happy about this as I explained when I booked the car in that I'd be away

21 March 2026

Prompt service and fast return on MOT and health check. Video could have been more comprehensive. My personal data appears to have been corrupted and neither my email or mobile were incorrect. Hence I did not receive confirmation on my booking.

19 March 2026

Kept up to date with prices and timescales

16 March 2026

No reason not to be satisfied the service was carried out as prescribed

16 March 2026

Easy to access appointment and was kept informed of progress.

15 March 2026

Called in to see about recall on my 320i, very helpful staff said that they could probably fit me in that day. One hour later I was driving away with a replacement starter motor and a wahed car.What could better than that?.

13 March 2026

Lacking in updates & not calling back when I was told that they would.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Lookers Crewe BMW

Address

Fourth Avenue, Weston Road, Crewe, Cheshire, CW1 6XH

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 15:00

Phone

01270 212 150

Map

Areas served

Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich

View map

Address

Fourth Avenue, Weston Road, Crewe, Cheshire, CW1 6XH

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

01270 212 150

Map

Areas served

Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich

View map

Address

Fourth Avenue, Weston Road, Crewe, Cheshire, CW1 6XH

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:30
Sun:Closed

Phone

01270 212 150

Map

Areas served

Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich

View map

Address

Fourth Avenue, Weston Road, Crewe, Cheshire, CW1 6XH

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 12:30
Sun:Closed

Phone

0344 234 3062

Map

Areas served

Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich

View map

Address

Fourth Avenue, Weston Road, Crewe, Cheshire, CW1 6XH

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

0344 234 3062

Map

Areas served

Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich

View map