OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
269 ratings and 132 comments received in the last 90 days.
16 July 2024
Very friendly staff, knowledgable and worked very hard to get the best deal available for the car we wanted.
09 July 2024
Great service, great sales rep (Richard) and great support on the handover (forgotten the gentleman's names).
02 July 2024
Dealer was very helpful. Very knowledgeable. Sourced me a car and despite problems with BMW logistics failing, the dealer kept me informed and up to date with the timelines. Josh and Ryan excellent.
02 July 2024
Explained everything about the process of buying a new BMW
02 July 2024
Couldn't do enough for me
30 June 2024
Excellent
30 June 2024
Once the car had been ordered, I was kept updated by Richard Green, who also dealt with the handing over of the vehicle, answering all questions I asked and spent time showing me the workings of the car.
28 June 2024
Easy
25 June 2024
I started with one sales person and ended with another. His taken over was seamless and excellent service and communication throughout.
18 July 2024
They completed the service as quickly as possible so I could wait at the garage rather than have to complete a 20-mile round trip to return later. Also provided free coffee and the service was cheaper than I was originally quoted.
18 July 2024
Every query was dealt with and service was done in a timely manner
18 July 2024
Work carried out quickly and efficiently.
16 July 2024
Excellent from start to finish.
15 July 2024
Impressed Great improvement since last visit.
15 July 2024
very good service personnel
14 July 2024
Very efficiently dealt with.
13 July 2024
Really quick,polite and efficient
13 July 2024
Booking my vehicle in for a service was very straightforward. The work that had been carried out was fully explained to me by a member of the service reception team.
13 July 2024
Job done with no hassle
17 July 2024
A very rewarding experience buying from Lookers, lovely environment, responsive staff excellent range available to view & test