OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
251 ratings and 187 comments received in the last 90 days.
05 October 2026
Sales staff were very professional and pleasant. Everything was clearly explained.
03 October 2026
Although paperwork was slightly rushed at the end, this was due to the car arriving quicker than expected
03 October 2026
Richard green as mormal was very helpful and dealt with us very profesional
30 September 2026
Excellent service and support with relevant handover documentation. Good price to exchange my previous car with quick delivery of new car. Was kept informed through the whole process by Dan Hughes - excellent
29 September 2026
The Service & Communication I received from Dan was exemplary.
29 September 2026
Another top top service from Greg from start to finish. He is the reason why I go back ?? Having bought two previous cars from Greg he always finds the best deal for me and he knows what I want. Top sales man, very professional and a nice bloke
29 September 2026
Matt was brilliant, patient, friendly and worked quickly to get the car I wanted and the hand over was excellent, thank you Matt ??
28 September 2026
Really pleased with the whole experience. Rich was friendly, helpful and kept everything straightforward from ordering through to collection. The handover was smooth and the car was prepared beautifully. Very happy with the service overall.
28 September 2026
Everything was very good at the dealership, we were kept well informed and very well looked after
26 September 2026
Polite and professional personnel.
25 September 2026
Matthew Acton at Lookers Crewe was extremely helpful throughout the process and was very prompt in all his actions and communication. He was knowledgeable, friendly and a pleasure to deal with, and ensured that all went smoothly with the purchase.
22 September 2026
Communication was open and honest from start to finish. I received regular updates and very clear instructions via telephone and email regarding what I needed to do. It made it all very easy.
22 September 2026
Everything was efficient and friendly. One problem (not of the dealerships making) is the provision of only one car key. Not all of your customers have the up to the minute phones that allow them to be used as a key. The dealer is providing a spare!
19 September 2026
Straight forward trading in part exchange and buying new vehicle
17 September 2026
Excellent customer service throughout the process.
16 September 2026
All staff looked after us with great satisfaction
13 September 2026
First class service particularly from Matthew Acton BMW New Car Sales Executive at Lookers Crewe.
11 September 2026
Greg was really helpful and answered all my questions. His manager Tom was polite as always
09 September 2026
Helpful staff, all questions answered
07 September 2026
Very good personal service. An appointment was made to see Richard. He was waiting for us with all relevant information. Final spec for the car was quickly achieved in a very professional manner. Delivery was very smooth. Thanks to Matthew too.
06 September 2026
I was well looked after throughout the whole purchasing experience with prompt responses to queries even when there were adjustments later in the process, they were handled by Greg swiftly and with professionalism. Handover was equally professional.
06 September 2026
Matthew our sales man was extremely helpful before during and after our purchase. We both felt everyone else displayed the same level of support within the dealership.
06 September 2026
Everything went well with good service from your sales team
04 September 2026
Daniel was excellent. Phoned me back when he said agreed on a price job done. Didn't try to push me anything else.
04 September 2026
The sales staff over and above to help
25 August 2026
We couldn't be happier with our experience at BMW Crewe. Ryan Elliott and Matthew Acton truly went above and beyond to secure us an amazing deal on the perfect car for us - it was the most efficient and pleasant experience we've had buying a car.
22 August 2026
It was a good experience but one or two details preclude me giving a 5star review
20 August 2026
Was very impressed with Matthew (Acton) his manner and knowledge was excellent. He guided us through every detail of the car and purchase. The handover by all at the branch was fabulous. Thank-you.
17 August 2026
Richard Green and Ryan Elliot are an asset to the BMW team and made my experience as a customer truly remarkable with my purchase. Richard in particular was amazing during handover process making it easy and treating me like a star with the new car
15 August 2026
Richard was super good. Professional from start to finish. Could not have been more helpful.
14 August 2026
Despite a disappointing first visit, I felt that Gary really listened to my requirements. I wanted a quick, no hassle purchase, and he delivered this Lovely guy and very helpful
10 August 2026
We received polite and helpful guidance throughout the purchase process of our new car. We were given full explanations and punctual email responses to all our questions. Overall it was a fully positive experience.
07 August 2026
Great service from Matt and Ryan. Super efficient and easy process.
06 August 2026
Lovely staff very helpful and not pushy
05 August 2026
Richard Green at Lookers Crewe was fantastic, made it a seamless process. He listened to our needs and delivered us a beautiful car. His knowledge at experience made us feel comfortable and he was also very responsive on email and phone.
31 July 2026
Easy and helpful during the whole process, Dan and Ryan were both excellent.
28 July 2026
Greg Bailey was brilliant
28 July 2026
Greg is knowledgeable, trustworthy and always takes the time to make sure everything is handled properly. His customer service is a major reason I continue to return to BMW. I would highly recommend Greg and the wider team.
27 July 2026
Great service from start to finish
20 July 2026
Brilliant experience. Excellent communication. Always willing to go the extra mile to meet my needs. Greg Bailey made the whole experience second to none.
19 July 2026
Speed of response following initial query was great. Very enjoyable experience
19 July 2026
The whole process was seamless. Greg and Ryan were friendly, helpful and knowledgeable and quick to return our calls and respond to all our enquiries. We were totally satisfied and would certainly recommend them to friends and family.
17 July 2026
Amazing service and great staff
17 July 2026
Greg Bailey, the salesman at Lookers Crewe offered a fabulous service with excellent communications throughout. The handover of our new M2 was amazing. We hope to purchase any future BMWs from Greg at lookers. Matt the product genius was also great
15 July 2026
I suggested I might benefit from a newer model which was easier to get in and out of than my previous BMW and your senior sales manager Richard Green was very helpful
14 July 2026
The dealership and staff were very welcoming, very attentive and went out of their way to ensure I was making the right decisions and that the vehicle met my requirements. Pick up and handover was a joy where they patiently explained the main functio
14 July 2026
I couldn't fault Richard , from the initial conversation through to handover, everything went smoothly.
06 October 2026
No hassle recall on my car sorted within a reasonable timescale, staff were all very polite
05 October 2026
Time to change a trye was very disapointing
05 October 2026
I took my car in 10 days ago as the parking sensor was faulty and I believed it was covered by my RAC warranty. The person who could check this was on leave and not back in until the following week. I've still not heard anything.
04 October 2026
Book - in service and hospitality exceptional
02 October 2026
All staff were very friendly and helpful and my car was mot'd and returned very quickly.
02 October 2026
Prompt appointment for the workk. Polite and friendly staff.
01 October 2026
Excellent customer service at Crewe service department. Chloe and Lilly were very knowledgeable and helpful. Much, much better than working with the team in Newcastle.
30 September 2026
Asked twice if I needed anything, ie a drink etc.
30 September 2026
I was promised a faulty part would be replaced while my car was in for service (I have an email to back this up by a manager). Upon collection I was told this cannot be done and I should not have been told this. I now have to revisit again
29 September 2026
Excellent Service
29 September 2026
All the work done as scheduled, including recall work that was necessary. Cost of brake fluid service is high (>£200) considering the work and materials required.
29 September 2026
Your service was especially,your service person Chloe who made me so so welcome and carried out my requirements in a very positive and professional way. It was a shame that the safety electronics which have failed could not be addressed under warrT
29 September 2026
The staff at the Centre were extremely helpful and kept me updated throughout the day. Highly satisfied with the standard of work.
28 September 2026
On booking the appointment I was told the service would take no longer than 2 hours if I waited. I arranged my working day accordingly around this estimation. On arriving I was told the service would take 1.5 -2 hours, however I was waiting 3.5 hours
28 September 2026
Team are great and car works and cleaning was really good The loan car was empty on fuel (10 miles in tank) and dirty inside - would be better to run a full to full policy and charge if customers don't fill up
28 September 2026
Took a bit longer than i was told 3hrs as opposed to 1:45, was a waiting appointment, other than that all ok
27 September 2026
Even whilst overrun with safety recalls to deal with they still managed to facilitate some small optional requests I made with no complaints. Thank you!
26 September 2026
Service and feedbck excellent
25 September 2026
Double the time in waiting, no attention to detail, disregard for customer care, communication nil.
24 September 2026
Diagnosis of fault was prompt and the branch kept me informed. However, when booking in for a week long repair - the dealer does not offer any electric courtesy car (my current car is electric!!). Please sort this out
24 September 2026
Service done on time. Car washed as promised - thank you
23 September 2026
Seamless process, conducted the mot in the time specified
23 September 2026
The team went over and above to help
22 September 2026
Lookers had my car for weeks, asked me for over £1500 upfront and told me I could be without my car for 6 months, with no courtesy car available.
22 September 2026
The staff could not have been more helpful.
22 September 2026
No problem with booking car in and pick up was seamless
20 September 2026
Professional Helpful Kind Job well done!
17 September 2026
Really quick to deal with and sorted the car without any issues.
17 September 2026
Excellent service
17 September 2026
All staff are great but disappointed they didn't find a fault because the software said the car is fine. The fault remains and im concerned when i go out that it will become more serious. Technician Martin on the test drive was great.
16 September 2026
The service from Chloe was excellent, she communicated well and was very professional. I've only given a 4 star rating as the part my car needs is discontinued so I now have a 2017 car with no Bluetooth! BMW really need to sort this out.
16 September 2026
Wasted a whole day and didn't look at the car because they assumed my private plate made my 2 year old car 6 years old.
15 September 2026
They were very helpful as we were on holiday in the area when fault occurred.
15 September 2026
Booked in for a service and not , forgot to do the not so had to wait an extra hour other than that it would have been fine
13 September 2026
When booking service & MOT I was told by the advisor, thanks for booking at Stoke BMW when I required the service at Crewe BMW. Other than that all was fine.
10 September 2026
Very unfriendly welcome when handing in the keys to the lady on the service desk, she was very abrupt and rude, I think the reason was because I couldn't remember my wife's cars registration number. She said take a seat, the coffee machine is over
10 September 2026
All in all a great service. But one thing the car went in for (the windows) still didn't work right when I got it back. So it just means I need to go back.
10 September 2026
Excellent service x very informative feedback x car valeted too
08 September 2026
I was unable to book an appointment via the website or the mobile app after several trials for 4 days as it kept erroring out. I had to visit the dealership and still could not get any suitable date for an MOT. Then took over 2 hrs for a simple fix
05 September 2026
The same problem has occurred the day I picked up the car
03 September 2026
Everyone I came into cotact with was helpful and professional.
03 September 2026
I am satisfied with Lookers BMW in Crewe but not entirely so. The problem is with the schedule. My car is a hybrid and I believe it has done less than 3500 miles on the engine. Why replace spark plugs? Also the hourly rate, £150 plus VAT.
03 September 2026
Report sent to BMW customer service about experience encountered at Lookers BMW Crewe Car repair recall steering rack recall (Campaign Reference: 0032860300) on my BMW X3 M50. This took a week to complete I was told this was a 5-8 repair
02 September 2026
All very efficient
02 September 2026
Air bag change carried out promptly.
01 September 2026
Very fast, vehicle service completed and cleaned. Thank you to the team at Crewe.
01 September 2026
I went in for a diagnostic on a rattle and crackle sound coming from the driver side, either from the pillar or somewhere around that area. I was told that the piller trim requires replacing. After replacement the crackle sound is still there
01 September 2026
Simply excellent in Crewe. Our choice from Cheadle Hulme, ignoring BMW Wilmslow
31 August 2026
Been a customer for ovr 20years always a good job done.
29 August 2026
Was asked if I wanted a complementary was and vac and said yes when dropping the car off. However this was don't and was don't also on my last service. Very disappointing
28 August 2026
Not great customer service. Reluctance to discuss cost / pricing. Kept putting it off to talk about it later. No courtesy car or pick up / delivery of car
28 August 2026
The service from the staff onsite at the dealership was very good. However, the experience through your call centre was terrible. No call backs or confirmation of cost was given despite me calling repeatedly.
27 August 2026
Wait times to collect the car were not acceptable
27 August 2026
Great service , as always
27 August 2026
Very helpful for MOT It was due for brake fluid change in November they said they will do it now to save me going back again saving me a trip. Kept me plied with coffee.
26 August 2026
Excellent customer experience.
26 August 2026
After unrelated repair, indicator bulb not working. Technician confirmed new LED unit required £350. Incorrect, just poor bulb connection. Took over an hour to get BMW to accept this and resolve. Escalated to service manager. Still awaiting contact
25 August 2026
Firstly, communication could be a lot better. Pressing for the option for servicing or parts results in nobody picking up the phone. It simply rings for 2 minutes once connected and then cuts the caller off without being able to leave a message.
24 August 2026
I was very happy with the service and the friendly staff.
24 August 2026
Great prompt service , good communication and value for money. Very friendly
24 August 2026
CX65YSO I booked the rear pads service online @£206.09, however discs also required, total cost online @£396.45 inc standard scope, was charged £453.37. This took the edge of what would have been a great experience with a nice car valet on collection
24 August 2026
Had to phone up to check on progress as been a while
23 August 2026
Always get a good services at Crewe
21 August 2026
I couldn't view the video that you sent me as it required me to navigate an authentication process so I gave up.
21 August 2026
Fantastic, brilliant approachable people.
20 August 2026
Overall the service is good. I came for a BMW recall. The reason I didn't give 5 stars, is I requested a complimentary car wash and vac at check-in. But when I came back to pick up the car and realised the car haven't been washed and vacuumed.
20 August 2026
For a wait in appointment it took too long. I was told it should be about 2 hours. After 2.5 hours I asked if it would be much longer, said about 30 minutes. I finally got my car back after 3.45 hours
20 August 2026
Both Matt Acton and Tom we're extremely helpful and professional with my car issues
20 August 2026
The service was carried out as expected. However I was left waiting for 25mins at 5pm when I was told my car would be ready. It also wasn't cleaned or vacuumed despite me requesting this.
20 August 2026
There was an issue on the 15th of August which meant that the service was not started until the 17th. Possibly Sam(?) efficiently resolved everything and saved the day. Service is excellent when it survives stress testing.
19 August 2026
Very good 100%
18 August 2026
Work was carried out correctly on time and car was returned clean
17 August 2026
Welcoming reception staff. Video report was clear Car returned on time
17 August 2026
Very impressed with the help particularly around adding dater from my I phone
15 August 2026
Treated well and given sound advice
14 August 2026
The dealership looked after me and took care of the work my car needed from day 1 including taking care of the warranty side so all I needed to do was drop and pick keys up. Excellent
12 August 2026
I brought my car in for some significant mid-life maintenance, and while it would have been easy and sensible for the staff to recommend financing a new vehicle, everyone understood my emotional connection to my current car.
11 August 2026
Excellent staff and facilities that kept to time.facilities
10 August 2026
Quick, efficient service
10 August 2026
Didn't realise that I had been sent complementary booking, was going to charge for assessment, and the tailgate didn't open on return of vehicle found out when home then needed to return to garage however, both issues dealt with by service manager.
10 August 2026
After an initial glitch regarding the resetting of the Adblue sensor the service team took over the running of my car until the sensor reset. Very pleased with the customer service I received
10 August 2026
Awkward early stages as communication was very poor and confusing! Thankfully Tom Gregory took over and worked well to resolve my issue!
09 August 2026
Level of customer service was really poor by the lady of the service desk. She was miserable, rude and cocky. Wouldn't use BMW Crewe again based on her poor levels of customer service. My car also wasn't cleaned inside or outside even as asked.
09 August 2026
Quick prompt service on this starter motor recall with loan car organised
09 August 2026
The self check in service was really helpful also the staff were really helpful and polite on collection. The video health check update as always is a helpful insight to my car's condition alongside the MOT. Thank you Crewe branch ??
08 August 2026
Very confusing experience, bad communication,unclear informations , waste of time,to avoid
07 August 2026
The arrangements all worked and the staff were pleasant and helpful
06 August 2026
The experience was fine, my car was in for a recall on the airbag. However a number of other issues were highlighted which is fine but £150 per issue to investigate before then paying for the work is something I cannot afford
06 August 2026
Simon was very helpful and communicative.
06 August 2026
Very satisfied
05 August 2026
I THINK AS SOON HAS THE CAR WAS READY I GOT THE CALL AROUND 12-30 WHICH WAS GREAT THAT IT DIDN'T RESTRICT MY DAY TO BADLY. (CAN BE 5PM FOR A M.O.T)
05 August 2026
Fantastic service and video description evidence of my car was Fantastic.
05 August 2026
The job was done in a timely manner and at a reasonable price
04 August 2026
Things did not go to plan but no one called me, I had to do all the chasing to get information
03 August 2026
During the visit I was able to wait for my car to be serviced rather than have to organise a lift unlike BMW Stoke. Find Crew more friendly and helpful & are currently sorting out the steering problem as we speak hope fully under guarantee
03 August 2026
Faultless service
02 August 2026
First time using Lookers and was a very pleasant experience. looked after with great communication.
02 August 2026
Booked on line requesting a courtesy car. On my arrival advised that the on line booking form does not register courtesy cars at the showroom. This needs sorting! I prefer to book servicing directly with the showroom and not a centralised service.
01 August 2026
Brilliant service and customer service
31 July 2026
From checking in to collection the service was excellent.
31 July 2026
Staff were great, service was quick, my additional questions were all answered well.
31 July 2026
Issues with idrive and dash still unresolved after almost 10 months
30 July 2026
All work including issues discovered at the service carried out within two days. Informative and friendly staff and a great loan car too.
30 July 2026
First class.was sent an email with a video and my car was handed back 1 me brand new thankyou
30 July 2026
I booked the car in well in advance. It was due a major service and I requested a valet. Dropped the car off at 08.15, due for completion at 4pm was still waiting at 4.45pm. No valet as I couldn't wait any longer. Unbelievable ??
29 July 2026
Work carried out on time. All staff very helpful
29 July 2026
My car came in for an MOT. It failed and a new part was ordered for delivery the next day. It arrived but without the required bolt. I was without my car for another day. Phone calls not returned quote' I didn't get an e mail'
28 July 2026
Very swift service and with courteous personnel. Liked the video presentation of the car and the attention drawn to additional items that may require attention. Also like the thought of continuing with a BMW service program for older cars.
28 July 2026
Smooth check in, very communicative and got the car back to me by 1pm. However although the car was washed, it wasn't valeted. This was 2nd time this has happened in 2 visits, so either offer the free valet and do it, or don't offer it at all.
27 July 2026
Excellent workmanship. Informative staff.
26 July 2026
As ever at Lookers Crewe, professional, friendly and organised. They're ready when they say they'll be ready, the car is ready when they say it'll be ready. It's always returned cleaned, vacuumed and always feel valued as a customer there.
26 July 2026
Repair completed: Simon very helpful
25 July 2026
Great service by a great team. Thank you.
25 July 2026
Good appointment management and kept updated regularly whilst waiting for the return of car.
25 July 2026
No complaints apart from the omission to changing the computer readout to correct the statement that i was overdue for the service. This meant a return journey the following day to correct it.
23 July 2026
Booked courtesy car 4 weeks before service. Confirmed it 48 hours before. Received a call 45 minutes before pick up to say none available .
23 July 2026
My problem was dealt with quickly and efficiently, everything was explained to me in an understandable manner
22 July 2026
The staff were polite enough
22 July 2026
Great customer service
22 July 2026
everything ok but seemed to take longer than expexted
22 July 2026
All went according to plan either way full communication throughout
21 July 2026
Car not ready at agreed time Car not ready when I was notified it was ready Hire car not clean - contained dirty coffee cup Hire car had very low petrol not sufficient for contracted maximum mileage
21 July 2026
You're pricing yourself out of the market. It cost more for this service than the equivalent one on my Porsche 911
20 July 2026
Calling the service centre can result in extremely long wait time or times when no answer at all.
20 July 2026
Work done as agreed, at agreed price and on time.
19 July 2026
.
19 July 2026
Car had had the same fault now for the 3rd time. Been in the garage for 2weeks. Communication dreadful. Unable to get hold of people to discuss what has happened. Promised a mechanic to call about the situation twice now. Still waiting to hear
18 July 2026
The whole process from start to finish was excellent - I checked my car in for an 8.30 booking and the work was completed, along with a free health check in just a couple of hours - I really appreciate the call to say it's ready to collect.
18 July 2026
Helpful staff, friendly and supplied a curtesy car (Crewe only, Chester were not very helpful)
17 July 2026
4 only because of long wait. Otherwise excellent
17 July 2026
Generally good although I was waiting for 45 minutes unnecessarily because no-one came out to tell me the service was completed. I had to ask again after I'd been waiting for 45 minutes
16 July 2026
Times on the door need changing as says 8am for parts and service and 9am for sales people there did not acknowledge me opened up at 8:30 when mot was 8:30 was not told about this them took til 11am for it to be done not courtesy car either
15 July 2026
Sam was great! My car isn't a mini and she booked my car in for MOT and dealt with me really well! Was really happy with the service and will be coming back next year
15 July 2026
Great experience
15 July 2026
Very professional and knowledgeable. Dan was very Helpful.
15 July 2026
Very poor experience. All seemed well at check in, however when arrived to collect, diagnostics done but no action to sort identified problem. No phone call. Left £300 authorisation. Wiper blades not in stock not done. When came to collect car not wa
15 July 2026
Everyone was very professional and I was kept fully up to date regarding the progress of the work being carried out on my car.
14 July 2026
My visit resulted in a complaint with the after service manager. The service received from Lily and Chloe was ridiculous. Lily in particular was rude, aggressive and very confrontational. Very dishonest, no accountability was taken for their mistakes
14 July 2026
Terrible service the girls on service were fine but other than that not good. Asked the car to be washed and vac on both occasions it visited you it was done, to make things worst it got parked under lamp post and got cover in bird poo!
FIND Lookers Crewe BMW
Address
- Fourth Avenue, Weston Road, Crewe, Cheshire, CW1 6XH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 15:00
Phone
- 01270 212 150
Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich
Address
- Fourth Avenue, Weston Road, Crewe, Cheshire, CW1 6XH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01270 212 150
Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich
Address
- Fourth Avenue, Weston Road, Crewe, Cheshire, CW1 6XH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 01270 212 150
Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich
Address
- Fourth Avenue, Weston Road, Crewe, Cheshire, CW1 6XH
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0344 234 3062
Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich
Address
- Fourth Avenue, Weston Road, Crewe, Cheshire, CW1 6XH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0344 234 3062
Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich
07 October 2026
Purchase was communicated, came in speedily - insurance sorted. Loved the unveiling for a special moment!