About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

3.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

129 ratings and 93 comments received in the last 90 days.

21 April 2026

Great friendly service, not pushy

15 April 2026

Thanks to Dan who was very professional and kind during the whole process of purchasing I have chosen the correct car which I love driving. He is an excellent asset to lookers bmw in Crewe

14 April 2026

I decided to visit the BMW store after a recommendation from a friend who had received outstanding service. I wasn't necessarily in the market for a new car, but given the experience I received, I walked away a very happy BMW customer!

10 April 2026

Purchase was fine, receiving car was not due to numerous problems. It wouldn't sync to my phone, couldn't open the driver door, a warning message keeps flashing up on the dashboard, and having usb-c which are only for charging is false advertising

05 April 2026

Lookers bmw crewe went the extra mile to get the one bmw x1 i wanted in the country. Each member of staff I dealt with were first class.

04 April 2026

Salesman extremely helpful with everything.

03 April 2026

Friendliness and professional advice

03 April 2026

No comment

03 April 2026

We have been working with Richard Green at Lookers Crewe for over 10 years and he is consistently excellent. He is very sales focused without 'overselling'.

03 April 2026

Richard Green at Lookers Crewe always goes the extra mile to ensure I have the vehicle that suits me. Also shows me other ranges that may be of interest. He earns your trust which is important to me.

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31 March 2026

The staff at Crewe Lookers were very attentive during the purchase and worked hard to get me the best deal possible to get me in to a new car and they recognised me as a returning customer. The handover was great and very attentive.

28 March 2026

Really professional service and very accommodating, plenty of refreshments whilest we were there as well

28 March 2026

Took a while to get profile set up with car- despite huge efforts by rwo of sales staff.

24 March 2026

Salesman was very friendly, helpful and knowledgable

24 March 2026

Very helpful from the very start to handover

15 March 2026

Daniel in Crewe was nothing short of amazing. Very reassuring and professional at every step of the purchase. He made the purchase day very special. Fabulous member of staff.

08 March 2026

I was extremely satisfied with my experience during both the purchase and delivery of my new car. The whole process was smooth, well organised, and stress-free.

06 March 2026

When we first called into the showroom, front of house Zoe was really friendly and put as ease instantly. We were then greeted by Matthew Acton who would turn out to be our contact whilst purchasing our new car.

03 March 2026

Very smooth process and got me a great deal on my new car. Very professional

27 February 2026

Great service from Richard from the beginning to handover of the car

06 February 2026

I've dealt with Lookers and their predecessors at Crewe for the last 20+ years. This is my 8th BMW bought from them and I've dealt exclusively with Richard Green - who's a real asset to your company. On each occasion I've been completely satisfied.

06 February 2026

Dan Hughes the salesman was extremely efficient and sensitive to dealing with our enquiry especially when finding that we were in the middle of a bereavement. Initially looking tojust explore the options available there was no pressure to buy.

22 April 2026

Reception was great, free coffee and a biscuit. However, I felt the response to my query regarding a leaking tyre valve following your replacement of the tyre pressure monitoring within the tyre was inadequate and dismissive.

21 April 2026

Unfortunately the communication wasn't great never able to get the service team on the phone and no call backs received when messages left.

20 April 2026

When the car was originally booked in I was offered a courtesy car, I got an email the day before the booking to say the courtesy car was now no longer available. FYI - Customer service at the dealership was excellent.

20 April 2026

Great service

19 April 2026

Although my cr wasn't ready at the agreed time,5pm, I probably didn't make it totally clear.

18 April 2026

Recall for starter motor on a drop and leave gave me time to test drive the new IX3

17 April 2026

Lovely staff

14 April 2026

I bekieve they effectively managed the recall issues identified

13 April 2026

I had a drivechain malfunction error come up on my in- car screen and got in touch with Crewe BMW.Simon was a fantastic he booked the car in ( with a courtesy car ) but it wasn't needed as he phoned and told me it was the spark plugs..brilliant. Done

13 April 2026

The young lady who dealt with the booking in was extremely professional, gave me answers to a questions I had with no problems,the car was serviced and returned as promised,outstanding work.

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12 April 2026

Because I was completely satisfied

12 April 2026

Excellent service as always

08 April 2026

The service was completed in a timely manner and good reception from all staff.

05 April 2026

I havent been to bmw crewe

02 April 2026

Pleasant friendly helpful staff Would have given 5 stars but a bit disappointed could not finish work as no body shop.

01 April 2026

Everything was as arranged.

30 March 2026

I have used dealer for many years. On this ocassion parts ordered but not all arrived. Had me hanging around all day to tell me at 16:30 and send me home. Assured that following day it will be done by 09:00 but didn't complete until 13:00

30 March 2026

All Lookers personnel were very helpful and prompt with any contact I had with them. However, when I requested that a new battery that I had fitted to the car be programmed in I was informed that this could not be done as they had not supplied it.

30 March 2026

Bookings got the whole booking incorrect put me into Stafford when it should've been Crewe. And turned up at Crew Lane knew nothing about it and didn't have the parts in stock when I collected the Cars they're not been repaired and no one told me

29 March 2026

Bookings were all messed up booked in at Stafford when it should've been Crewe was told the parts were in and there wasn't any parts available

27 March 2026

Dealt with the matter immediately

25 March 2026

Straight forward drop off and collect

25 March 2026

There was a degree of confusion as to what work was required due to the inadequacies of the call centre. I was led to believe it was a basic service and it turned out to be only a brake fluid change.

24 March 2026

Excellent efficient service. Reasonable pricing and clearly informed throughout by the service advisor Simon

21 March 2026

Prompt service and fast return on MOT and health check. Video could have been more comprehensive. My personal data appears to have been corrupted and neither my email or mobile were incorrect. Hence I did not receive confirmation on my booking.

21 March 2026

Because I spoke to a gentleman called Simon who was moaning about my car being at your garage for a lengthy time and I'm liable to any damage caused. I wasn't very happy about this as I explained when I booked the car in that I'd be away

19 March 2026

Kept up to date with prices and timescales

16 March 2026

Easy to access appointment and was kept informed of progress.

16 March 2026

No reason not to be satisfied the service was carried out as prescribed

15 March 2026

Called in to see about recall on my 320i, very helpful staff said that they could probably fit me in that day. One hour later I was driving away with a replacement starter motor and a wahed car.What could better than that?.

13 March 2026

Lacking in updates & not calling back when I was told that they would.

12 March 2026

You had indicated my preferred bmw service would contact me. They did not. I had to call them

11 March 2026

Prompt service. And courtesy car ready to go Mot advisory dismissed when asked to look into issue. Unable to view health check sent, service agent couldn't explain. Wash and vac requested Called at 2pm to say valet team now left ?? Not washed car

11 March 2026

No explanation as to why the car's electronic dip stick was giving an erroneous indication. Yet again, I was offered a complementary 'wash and vac' which I accepted. Yet again it didn't happen despite the car being with you for four days.

11 March 2026

Prompt service

09 March 2026

This is my second MOT with this vehicle. When I brought it in last year I received a call later that day saying they couldn't MOT it. Despite numerous checks this had changed it has happened again.

09 March 2026

For the first time my car was ready for collection at lunch time instead of 17.00hrs.

08 March 2026

Excellent service on time and the car was returned looking and feeling great

07 March 2026

Charged for item not fitted ! Presented with health check not requested! Courtesy car not available! Accurate quotation for remedial repair not provided!

05 March 2026

Greeted by a service advisor, explained with being carried out,phone call to say work completed, invoice explained and a complimentary car wash.

03 March 2026

I was told I would have the use of a courtesy vehicle but the offer was withdrawn and I had to wait for my vehicle to be readied.

03 March 2026

The visit was for an

01 March 2026

Very good customer service .

26 February 2026

Recall work carried out in a day as promised. Car nicely valeted, thanks. No video survey of car this time.

24 February 2026

They didn't wash the car.

20 February 2026

My car was given a different service than I requested, I spoke to someone by phone before the service to ensure it was the oil and filter service at a cost of ap £380. When I picked the car up it had been given a full service costing over £600!!!

15 February 2026

Customer service at Amy I think very friendly and helpful

15 February 2026

Great Video of MOT info & advisories, Not happy with x2 calls suggesting I can get service done today, I am aware and will get it done soon. No car washed - 2nd time this has happened! Advisor only wanted good feedback, a bit rude, maybe I should go

15 February 2026

Friendly, helpful team. Waiting area was spotlessly clean and comfortable

14 February 2026

Because the customer service was just very disappointing car problems not fixed when i picked it up I don't believe there was a courtesy car wasn't booked no fuel in the courtesy vehicle overall very disappointed from the service at BMW why did I buy

12 February 2026

Prompt to deal with my key problem

12 February 2026

Service representative at Lookers Crewe was polite and efficient. My mot was completed in little over 1 hour. Excellent service

11 February 2026

Very satisfied. The team who dealt with me were absolutely brilliant. I worked in the showroom and everyone couldn't do enough for me. Brilliant

10 February 2026

Done on time

09 February 2026

Excellent service, all staff were pleasant and efficient.

08 February 2026

Excellent service I waited and was looked after very well

07 February 2026

I had a 'wait appointment'. Great to be able to look round the new vehicles on display at my leisure. Then a cup of coffee, a gingernut and a read in the customer area. Very courteous and attentive staff. Car serviced and washed in record time. Thank

07 February 2026

I use BMW to fit tyres to my X5, I could get them much cheaper at Kwikfit! I choose BMW to supply and fit them because I expect a better level of service. I was disappointed when I received my car back the wheel was covered on tyre paste. No wash

04 February 2026

Dropped car off at 930, had to chase at 230 the progress, had asked for it back by lunchtime to do the school run. Those special instructions either ignored or not noted. Why have my car so early?

04 February 2026

When the client ask you to send video with removing oil,you send the all video not 3 seconds, no explanation if it was ok ,it's leaking oil or everything on the level, already we are not allowed on the working area to have the video of the job done

04 February 2026

car was diagnosed as fine despite me knowing the wheel was damaged. Had I not have insisted they look more thoroughly, they were happy to send me away with an unsafe car Customer service rep (Rebecca) was completely uninterested in helping throughout

03 February 2026

The centre team were fine, its the experience prior to the appointment that really needs examining - it was dreadful! and Certainly NOT what I would expect from a premium brand vehicle! Call centre were shockingly bad!

03 February 2026

Car was made available at the requested time but the service light hadn't been reset so I had to wait around. I also wanted the interior light repairing because it isn't working as expected but was told this was due to damage, which isn't correct.

03 February 2026

Over promised and under delivered, then had to chase to find where the car was up to

02 February 2026

I had to wait until 5pm to get my car back and I dropped it at the garage at 8:30am. I also never received my health check document and also they didn't clean my car as the valet team had left.

02 February 2026

Work was completed with no issues and staff were great.

02 February 2026

I requested a quote to replaceof the

01 February 2026

Crewe is a superb dealership to purchase and have your BMW maintained, Dan Hughes is excellent, and the whole team is brilliant !

31 January 2026

I was not informed that my service plan was based on mileage. Had I known that I would have made less business trips on gone in earlier, ended up paying for a service I shouldn't have. Coolant light came on 6 weeks after service, refused to top up

30 January 2026

There is not enough space to explain how dissatisfied I am . If you want to ring me I will explain.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Lookers Crewe BMW

Address

Fourth Avenue, Weston Road, Crewe, Cheshire, CW1 6XH

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 15:00

Phone

01270 212 150

Map

Areas served

Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich

View map

Address

Fourth Avenue, Weston Road, Crewe, Cheshire, CW1 6XH

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

01270 212 150

Map

Areas served

Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich

View map

Address

Fourth Avenue, Weston Road, Crewe, Cheshire, CW1 6XH

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:30
Sun:Closed

Phone

01270 212 150

Map

Areas served

Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich

View map

Address

Fourth Avenue, Weston Road, Crewe, Cheshire, CW1 6XH

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 12:30
Sun:Closed

Phone

0344 234 3062

Map

Areas served

Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich

View map

Address

Fourth Avenue, Weston Road, Crewe, Cheshire, CW1 6XH

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

0344 234 3062

Map

Areas served

Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich

View map