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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
308 ratings and 168 comments received in the last 90 days.
08 March 2025
Great experience from initial visit, to vehicle specification and sourcing, purchasing and subsequent collection. Steve Edge handled all of our interactions with Lookers and BMW, a great asset to the dealership.
07 March 2025
The whole experience was first class, dealt with by an experienced and knowledgeable team.
06 March 2025
The time spent with a knowledgeable young member of staff was particularly helpful in the hand over process.
06 March 2025
From my initial enquiry to driving away in my new X5 the experience was pleasurable with no hitches or problems encountered along the way. This is in no small part to the commitment of Richard Green who has dealt with several of my new BMW purchases
06 March 2025
We managed to get the car we wanted for the right price
04 March 2025
Even though I had a 5 month delay in getting my car due to a manufacturing issue I had no concerns. Richard Green kept me apprised at all times with regular contact and updates. The hand over of my car went very smoothly.
18 February 2025
The whole experience was highly satisfactory. Communication was excellent and prompt. It was easy to contact the team. Special mention to Adam , Ryan and Matt at Lookers BMW Crewe.
13 February 2025
The crewe center helped us make the process very easy.
02 February 2025
Again great dealings with Daniel. He was very patient and made sure he sourced the exact car that i was looking for .
02 February 2025
Everybody at the dealership was welcoming and friendly The new car sales executive that I dealt with was fantastic. Dan explained everything and it was very evident that he had excellent product knowledge which made the whole process very positive
01 February 2025
A team of friendly staff. Daniel Hughes was fantastic. He took the time to listen to what I wanted. He 'held my hand' the whole way through the purchasing process. I'll definitely be going back to him in a few years.
01 February 2025
Very good service steve was excellent
30 January 2025
Due to a holiday, there was a delay in me picking up the car. The team was very accommodating, ensuring that the car was ready for collection once I returned.
27 January 2025
Extremely satisfied with my experience at BMW Crewe. Each member of staff was very friendly and helpful. Reegan my sales exec went above and beyond for me and got me exactly everything I wanted an more. He made the collection of my car feel special.
10 January 2025
Very knowledgeable and helpful
08 January 2025
Well presented and an easy hand over with a full explanation and demonstration of touch screen.
07 January 2025
The staff at the BMW Centre are very friendly and put you at ease. There are no high pressure sales techniques. They listen to your requirements then provide you with your options. They also use their knowledge of the product to explain its features
03 January 2025
All the information was provided very well, from the sales representative (Richard Green), during all meetings.
02 January 2025
Great hand over. The new car was in the showroom, very thorough briefing from Josh H and the occasion felt very personal.
01 January 2025
Apart from the amount of paperwork involved in getting a new car/pcp. Every one did there best to make the process as easy as possible & to get the car looking good for when i picked it up.
01 January 2025
Great communication and empathy
30 December 2024
Great service from the team and in particular Daniel and Matty (the 'genius'), who spent lots of time with me when picking up the car, to ensure I drove away with good knowledge of the cars ability.
29 December 2024
I was attended to by experienced staff who looked after my requirements extremely well and who were obviously maintaining the BMW standards.all in all a very satisfying experience
27 December 2024
Again the team had everything ready for me when i arrived, allowed me to inspect the vehicle, were ready and able to explain any questions i had on the varies aspects with great enthusiasm and knowledge, the proccess was to my satisfaction.
26 December 2024
Steve Edge was a very good salesperson and explained everything. He spent a lot of time with us and nothing was too much trouble
23 December 2024
Daniel Hughes at Lookers BMW couldn't have been more helpful. He explained everything very well and was open to questions at any point during the process. On the day the day of pickup Dan and his colleague Matt explained everything very well. Great
19 December 2024
From sales to collection i was kept informed.
09 March 2025
See above
08 March 2025
Excellent , sales and service support. Great assistance from Ryan.
08 March 2025
ready when said car would be ready
07 March 2025
Kept informed from start to finish.
06 March 2025
Easy booking in. Simon (service reception) very professional. Called me when car ready to collect. Only disappointment was that Lookers no longer offer a courtesy lift home / deliver car back service.
06 March 2025
Professional and efficient service from the staff
06 March 2025
Set my expectations out and excelled them
04 March 2025
Service was extremely average, service colleagues didnt seem paticularly interested in me or my car. Not all issues were looked at thorougly in my opinion. Felt rushed,felt that one of the issues which was resolved was made clear that it was my fault
04 March 2025
Wish id washed my own car and its not the first time, shocking service!
03 March 2025
Very satisfied, they had both headlights for my car in stock and replaced them the same day, excellent workshop and credit to the garage, will be back for anymore future repairs needed.
03 March 2025
The car car is now suggesting the oil is due for a service. I have had notification of a service booked for the 15th March and yet it has just been done
03 March 2025
Staff were friendly and chatty
02 March 2025
Same as above answer.
01 March 2025
Again very good work carried out well car was washed and cleaned overall could find no fault plus car was ready to pick up when said
27 February 2025
Asked for valuation but didn't get one. Some kind of key fob on the key ring with no explanation. Car setting updates, eg, dashboard brightness is lowered and can't get it brighter. Also Traffic updates interrupt the radio now. I don't like this.
27 February 2025
Easy to arrange appointment and work completed efficiently while I waited. I would however suggest that if a vehicle check is carried out the customer is provided with a report on the findings.
27 February 2025
Service desk employee was excellent
27 February 2025
Booked in on your advice for brakes,turns out they weren't needed.
25 February 2025
Very disappointed with the whole buying process. Expectations when spending 100k with Lookers were high. Unfortunately these were not delivered
25 February 2025
I'm really happy with the experience! The service was thorough, professional. And I appreciate the great work!
24 February 2025
Nothing to complain about ,staff were great.
23 February 2025
Brought my car in for mot and service last year. Asked for new remote battery fitted. They only did it when I picked up the car. Remote key hasn't worked properly ever since. Had air bag safety check done. Ticked the option for valuation. Not done.
23 February 2025
Had my time incurred a cost, this would have been 4 instead of 5 stars. As it was, multiple trips to Crewe were simply an inconvenience.
22 February 2025
My car was in for a recall. Asked if I could have a waiting appointment but was told no as it was an all day job. Dropped the car off the afternoon before as I was working. They then phoned me at 9.00am the next morning to tell me the car was re
22 February 2025
See above
20 February 2025
Great service as always. Team really look after you.
20 February 2025
Everybody helpful
20 February 2025
Car washed
20 February 2025
Fantastic customer service from all the team at Lookers BMW Crewe especially David Wilson & Shamin Shah who did everything they promised in a timely manner 5****** service Please pass my entire sincere thanks to the Lookers BMW Crewe service team
17 February 2025
I left my car with Paul in the service department he was very helpful as I asked a couple of requests/questions and he was very helpful. When I came to collect my car it had been valeted as usual and looked pristine very pleased.
17 February 2025
Shah was wonderful, professional and delightful to deal with and I would have no hesitations dealing with her again
15 February 2025
A special thanks to Paul and the team for their attention to detail and clear communication throughout. It was reassuring to know mums car was in good hands, and we truly appreciate the effort to complete the service in a timely manner.
13 February 2025
The service was completed speedily, with the car also being cleaned in side and out. I could not have asked for anymore. Perfect!
13 February 2025
Service completed but delayed by a part needed for a recall issue.
12 February 2025
The service team were very helpful when I needed to change the date and time
12 February 2025
Work completed when stated car returned cleaned.
12 February 2025
Didnt receive copy of health check as requested
12 February 2025
Always looked after and kept abreast of what is going on
12 February 2025
As above
12 February 2025
No valuation and poor valet.
12 February 2025
Everything was beautifully executed and I am a happy punter.
12 February 2025
The recall of my vehicle was completed satisfactory and my care was looked after with a courtesy vehicle
11 February 2025
First time at Lookers Crewe, work carried out in time specified and professionally and finished off with a great valet.
11 February 2025
Great friendly service
11 February 2025
Everything was as promised.
11 February 2025
Not reasonable the time to pick the car ,7h to leave the car for oil and filters it's too much
11 February 2025
As above
11 February 2025
Excellent service from the girl on reception to the finish of the service . Nothing to fault . Treated like a king at Lookers. The coffee also is good ??
11 February 2025
Staff kept me informed if there was a delay.
11 February 2025
As per the above and even allowed me to work from the office whilst I was waiting.
11 February 2025
The service was completed efficiently
11 February 2025
Car held for additional day
11 February 2025
Because it's always easy & everything is explained
11 February 2025
As above
11 February 2025
Returned home to find that the centre console hadn't been pushed back into place, this was only a simple push down to do but missed and could easily see on the passenger side as was 1cm high from the base.
11 February 2025
Very friendly welcome when booking in and when receiving my key.
11 February 2025
Prompt attention
06 February 2025
Having called to book the car in and described the fault , the garage had ordered the required part in prior to me arriving meaning the job was completed quickly on the day - so much better than experience with other garages
06 February 2025
The free car check didn't even not the big discrepancy in car tyre pressures. For me, the basics were not checked.
02 February 2025
Great service
01 February 2025
The customer service person was helpful, efficient and had a very pleasant personality. The job was carried out efficiently and the car was very clean when we collected it.
01 February 2025
On this occasion everything was as expected.
01 February 2025
Great service
30 January 2025
Shah
29 January 2025
All issues identified and sorted
29 January 2025
Superb. Nice place. Clean, smart and tidy. Everyone spoke politely and happily.
29 January 2025
Great people from Zoe on arrival to Simon and Paul on service reception. Tow top blokes. Of course the guys behind the scenes
29 January 2025
They are very informative and assist with any queries
28 January 2025
Very good service
28 January 2025
The staff were trying hard to do their job, but unfortunately it caused a lot of disruption to the day and needn't have been that way.
28 January 2025
Performed the recall, cleaned my car and £100 voucher received.
27 January 2025
After paying and getting my keys, my car wasn't ready to leave the shop. Instead, it was still parked behind the store and covered in ice. I had to ask an employee to open the gate for me. In addition, no complimentary wash had been done as requested
26 January 2025
Great service
25 January 2025
The service was carried out in a professional manner but dies not justify the price.
24 January 2025
Service was efficient and as described
24 January 2025
All good
23 January 2025
On time completion and quick checkout on collection
23 January 2025
Service was done promptly and professionally
23 January 2025
The staff I dealt with were great, and it was easy to book in, and self check-in with the car keys. so all of that was great. but it just feels completely wrong to charge someone £200+ for a diagnostic test, which comes accompanied with no guarantees
23 January 2025
Car was booked in at 8.10am but wasn't ready until 5pm- had to wait 40 mins in dealership for car to be finished off
21 January 2025
Felt welcomed and the wait for the car went quickly
21 January 2025
Friendly and helpful staff welcoming place
21 January 2025
Room for improvement with technicians and valeting staff. Communication between staff members front of house and and back room needs to be looked at.
20 January 2025
Recall carried out efficiently
20 January 2025
Added a couple of extras when using online check in but weren't actually carried out? Should these have been added again at key drop?
19 January 2025
Given timescale and updates through the day and also cleaned the car
19 January 2025
They did what they agreed to do, on time
19 January 2025
Car wasn't cleaned inside or out, after requesting this.
18 January 2025
All work carried out with no issues at all
18 January 2025
No car wash available
18 January 2025
Service progress given and and Simon very efficient and pleasant.
18 January 2025
The staff member that served me went over and above to solve the issues we had. She managed to sort a last minute courtesy car as well which was great.
18 January 2025
Contact good when it was ready
17 January 2025
Finished my car really quickly, explained everything and so friendly.
16 January 2025
Service carried out and completed as information from car data and my bmw app
15 January 2025
The service was easy to arrange and I feel confident in the work that was done at the service centre
15 January 2025
Very smooth experience, booked in for airbag recall and was able to fit me in quickly, and allowed me to wait while the work was done. Work was done promptly and Simon Matthews and the team were very welcoming.
15 January 2025
Very efficient, friendly service from Simon.
15 January 2025
A very smooth and nice experience - I'm pleased I booked directly with Lookers as the BMW central booking facility is not very good
14 January 2025
Contact helpful and kept me up to date.
14 January 2025
Quick and on time.
14 January 2025
Helpful staff and good communication
13 January 2025
Always discussed the service with us when done
12 January 2025
When I phoned and booked my car in for it's service, I was asked and accepted my car being washed and vacuumed. When I picked the car up, neither had been done. Attitude of Service personnel was "Your fault, you didn't tick the box on check in"
12 January 2025
All went as planned
11 January 2025
All round lervel of service from booking the vehicle in, checking it in, commun cations on work required, prompt completion and free car wash. Exemplary!
11 January 2025
Booked over the phone, secured a courtesy vehicle, contacted once work was completed on time with advice following a vehicle health check.
07 January 2025
Issue dealt with efficiently and car was ready when they said it would be
07 January 2025
Great service
07 January 2025
Such bad service, I was offered some financial compensation. I was paid short, still awaiting balance.
06 January 2025
Staff very helpful and service excellent
06 January 2025
Car returned the same day, service complete and nice and clean
06 January 2025
Vehicle drop off and collection process easy and quickly done. Everything explained.
06 January 2025
One can always nit-pick, and things have not always been perfect, but I have always been satisfied with the attentiveness of the service personnel, whether at the service desk, or in the workshop.
06 January 2025
They did exactly what they said they would do and in the time they said
06 January 2025
Fantastic. Simon was brilliant - very friendly and knowledgable and couldn't praise enough. I'll definitely be back for my future servicing needs.
06 January 2025
Pleased with the staff
05 January 2025
Curtesy car not available at an acceptable time.
05 January 2025
car heater replaced but problem still exists so obviously not the problem! Car can't have been tested for more than a few minutes as heating cuts out again after 7 to 10 mins
03 January 2025
Delivered the car to me.
03 January 2025
Very pleased. My car was fixed quickly and very well valeted.
02 January 2025
Although there was some hiccups with the vehicle I was kept well informed about it and offered a replacement car at short notice to ensure I could still get about while my vehicle was taking longer than expected. Shamim Shar is a credit to the dealer
02 January 2025
All good except the service reception experience. They weren't aware it was a 'While you wait' booking. I checked with my Fleet company and they said it was booked on that basis. Nevertheless, the car was serviced at reasonable speed whilst waiting.
02 January 2025
Great service
02 January 2025
From checking in the car to car being delivered first class .
02 January 2025
Service Reception was excellent. Very polite and competent.
01 January 2025
Cannot fault
01 January 2025
No issues everything delivered as promised excellent customer service from shah in the service department
24 December 2024
Team efficient and very helpful
24 December 2024
Excellent - ran very smoothly from drop off to collection
22 December 2024
All work done as Regans to a great standay
20 December 2024
Service dept was great but my front dashcam had been removed and left in the cup holder - not sure why it was removed but be nice to have been put back. Also car wasn't washed on second visit, just wet. Not too bothered but told it was washed.
19 December 2024
Given a choice of courtesy car or short wait. However phone call beforehand inaccurately said it would take three hours.
18 December 2024
Lookers is so much better in every way compared to Blue Bell. Staff are attentive. They do not talk down to you. They acknowledge you on arrival.
18 December 2024
work done well
18 December 2024
Superb
18 December 2024
When i picked my car up it had all been washed and cleaned inside which was very much appreciated. My car had been in for a service and a recall i was given a £100 voucher for any inconvenience caused.
17 December 2024
In addition to checking the airbag they valeted the car and did one or two basic checks. Work was done on time.
17 December 2024
Good quality service
16 December 2024
Excellent service the people helped out nothing was too much trouble
09 March 2025
The car was ready to collect at the time agreed, was 'displayed' in its own room under a branded sheet, and Ricard played the part of revealing the car slowly so I could film it for my socials!