OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
163 ratings and 93 comments received in the last 90 days.
06 July 2025
A seamless process from valuation to handover of the new vehicle which, is largely due to the individual we dealt with.
25 June 2025
Very satisfied, Greg was great throughout the Whole process.
24 June 2025
Richard Green creates the perfect experience making you feel Special
17 June 2025
The arrangements were seamless
17 June 2025
Dan was extremely helpful,lots of information, researched our specific wants, kept us up to date with the progress and even sending a video of our cars arrival, handover day was amazing, with Dan setting up our profiles and how to use the technology
17 June 2025
Completely satisfied! Professional but personal staff, who made the experience unforgettable and truly special.
15 June 2025
Easy to deal with. Did everything they said they would do when they said they would do it.
04 June 2025
Couldn't fault the process.
03 June 2025
Lovely experience, went above and beyond with the delivery and revealing process.
10 July 2025
All staff very helpful. The technician was excellent: fully explained the health check and other diagnostic work he had done to identify the cause of drifting issue and providing further advice. However, I didn't actually get what asked for (see 3).
07 July 2025
As explained in previous answer Crewe did not have a service booking on their system so weren't expecting me but fitted me in first as I would need to wait as they had no courtesy car available.
07 July 2025
I like the video review that gets sent out to the customer following a car service and the complimentary car clean.
07 July 2025
Very kind, friendly and helpful staff - prompt booking, kept up to date with phone calls and reassured work was covered under warranty.
06 July 2025
They sorted my problem and they did a health check has well.
06 July 2025
BMW put in my invoice complimentary car valet and wash - guess what - my car was returned dirty - untouched. Also BMW staff can't recognise a dirty car as they handed keys back to me! No care there at all! I wonder did BMW actually serviced my car.
05 July 2025
Same reason as above
05 July 2025
The staff are so helpful; the showroom is kept emaculate and when you visit the whole experience is first class.
04 July 2025
Faultless service.
02 July 2025
I always get good customer service from Lookers in Crewe. Richard Green is an outstanding employee and a credit to the company.
06 July 2025
Brilliant experience at BMW Crewe. Josh was super helpful and made everything simple from start to finish. The customer service was top-notch, and they genuinely offer the best deals around. Highly recommend!